Return Policy

You may return your order if the items meet the following conditions:

Damaged

Arrived broken or with visible damage.

Defective

Not functioning properly or faulty.

Doesn’t Fit

Size or dimensions aren’t suitable.

Not as Advertised

Item differs from photo or description.

Wrong Item

You received a different product.

Note: Sale items are non-refundable and non-returnable.

Steps to Process a Return

To initiate a return, simply send us an email at customercare@kidscompany.com.ph . Please include your Order Number, the Item(s) you wish to return, and the Reason for your return.

To qualify for a return, your request must be submitted
within the applicable time frame from the date of delivery:

✔ Within 7 calendar days for toys, clothing, shoes, inflatables, and collectibles
✔ Within 14 calendar days for baby gear and other bulky items too

Processing

Expect to receive your return or refund within 30 business days from the day we receive the disputed item. Please ensure that all disputed item(s) are returned in their original packaging to qualify for processing.

Return Process Options

Cash

May be offered upon management discretion, depending on the nature of the return.

Store Credit

Offered for damaged, defective, wrong items, and products not as advertised.

Exchange

Available for damage, defective, wrong item, not as advertised, and items that don’t fit.

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